About Alan
I am from the last generation to grow up without the internet, so I teach from zero and I do not skip the basics.
I have spent more than 20 years making businesses work. At a department store chain I co-led a redesign of back-office processes across 152 stores that saved £2.7m with no compulsory redundancies. I ran a healthcare region caring for more than 30,000 patients a year. As COO of a start-up I opened the world's largest, fastest city-centre zip wire, grew the team from 2 to more than 60 people twice, and served 75,000 customers with no serious incidents. Then I spent six years running operations at a childcare marketplace, where I halved the support team while the business kept growing.
I am not an engineer. I started using AI on the problems in my own job and built my own tools: an AI agent that tagged every support email and saved my team leads about 8 hours a week, and a timesheet and billing app that won the most creative prize at a demo day. Then I took the whole company with me. People saw the tools working before anyone asked them to change, and all 50 staff ended up using AI, more than half of them with advanced features.
I have spent much of my career on compliance, safeguarding and data protection, so I teach people to use AI without putting their employer at risk. I trained as a coach, I have developed managers for years, and I mentor Executive MBA students at Warwick Business School, where I earned my MBA with merit. My leadership purpose is to be "a guide through the currents, a hand to reach for and the inspiration to swim further". It is also a fair description of how I teach.
Away from work: rugby union, Deep Space Nine, and the Yorkshire pudding I am still trying to perfect.